Refund policy

Refund and return policy

Last updated: 12 November 2026

JULIAN TERRENCE IOSIA accepts returns for 30 days from delivery. The item has to arrive back with everything it shipped with, and it has to be in the condition it left in.

Before anything is posted

Write to support@noriathen.shop with the order number and one line about what is wrong. You will get the Ohakune return address and a reference to write on the parcel within one business day. A parcel with no reference has to be matched to an order by hand, which adds days to the refund.

What has to come back

Send back the whole kit: the product, its cable or charger, the printed quick-start card and any bracket or pouch supplied with it. Physical damage from a drop, or a unit taken apart, is excluded.

Faulty rather than unwanted

A genuine fault is treated differently from a change of mind. A scale that reads two different numbers in a row, dead segments in a display, a key that registers twice counts as faulty: send a photograph or a short video of the behaviour and we repair, replace or refund it, with the return postage paid by us. The Consumer Guarantees Act 1993 applies in full and nothing here reduces it.

When the money arrives

Once the parcel is back in Ohakune it is inspected within two business days and the refund is issued to the original payment method within five business days. Postage paid on the original order is returned only for a fault, transit damage or a packing error.

Exchanges

An exchange is usually quicker than a refund: tell us the model you would rather have and we reserve it the day your parcel is scanned in.

JULIAN TERRENCE IOSIA
8A Arawa Street, Manawatū-Whanganui, Ohakune 4625, New Zealand
Email: support@noriathen.shop
Phone: +64 3 528 8342