Shipping policy

Shipping policy

Last updated: 12 November 2026

We pack and post from Ohakune in Manawatu-Whanganui, New Zealand only. Orders for PO boxes, freight depots or addresses outside the country cannot be accepted.

Processing and packing

Processing takes 1–3 business days. A glass-platform scale is double-boxed with foam at the corners; a keyboard is shipped with the cable tied clear of the connector and the wrist rest in its own sleeve. Orders confirmed before midday generally go out the same working day, and everything else follows on the next one.

Estimated delivery

Expect delivery within about 15 business days of dispatch. That figure covers carrier volume, rural roads and the ferry crossing, and it can slip at peak times. If the parcel is overdue, contact us so we can raise it with the courier.

What delivery costs

Delivery cost is calculated from the distance to the address and the packed weight of the parcel, and it appears at checkout before the order is confirmed. No minimum spend applies.

Parcel that never arrives

Tracking stalled, or a delivery recorded that you never received? Tell us within 7 days of the expected delivery date. A trace is raised with the carrier and the order is replaced or refunded if it cannot be found.

Parcel that arrives damaged

Photograph the carton and the product on arrival and contact us within 48 hours of delivery. Replacement or refund is arranged and the return postage on the damaged unit is ours.

Changing the address

Address changes are easy before the label is printed. After dispatch we can only ask the carrier for a redelivery, and that normally adds days to the estimate.

JULIAN TERRENCE IOSIA
8A Arawa Street, Manawatū-Whanganui, Ohakune 4625, New Zealand
Email: support@noriathen.shop
Phone: +64 3 528 8342